ModuleComing soon
AI receptionist
When you can't pick up, she answers for you, sorts out how urgent it is and sends you the summary. The line is in preparation.
- Says she's an AI
- Gas or CO: safety advice and an instant alert
Module
What it changes
- 1
No more missed calls
She takes the call you let ring and notes who is calling, what for and where.
- 2
Emergencies first
Gas, CO, a leak, no heating: she spots the level, gives the safety instruction and alerts you at once.
- 3
The appointment in your schedule
She offers your free slots in your area and books one. The customer record and the job are created on their own.
The receptionist
Danger comes first
Three questions, always in the same order, decide what happens with each call. Then each call gets an urgency level and a reason.
Coming soon: the phone line is being prepared, and the receptionist will speak French first. The rules below are already written and checked by automated tests.
She understands your French-speaking customers
- septante : 70
- nonante : 90
- après le dîner : early afternoon
- vous savez venir ? : can you come?
- boiler : water heater
- mazout : heating oil
- GSM : mobile phone
- à tantôt : see you later
- endéans l'heure : within the hour
- postposer : postpone
1Any danger?
Smell of gas, CO alarm, water near electrics
Yes
Alert
Safety advice, referral to 112 and an instant alert. Nothing is booked.
No
2Outside your area?
A postcode you don't cover
Yes
Information
She says so politely and books nothing.
No
3A quote request?
Renovation, heat pump, extension
Yes
Callback
The need and the contact details are noted: you call the customer back.
No
Appointment
A free slot is booked in your schedule, and the job is created.
Four urgency levels
Critical
- Examples
- Smell of gas, CO alarm, water leak near an electrical installation
- She
- Gives safety advice, asks the caller to ring 112 or the network operator, and books nothing.
- You
- Instant alert, sent again until you confirm you've received it.
Urgent
- Examples
- No heating or hot water, active leak, water coming in after a storm
- She
- Offers the first emergency slot, with a simple instruction (turn off the water).
- You
- Instant alert.
Standard
- Examples
- Cold radiator, window that won't close properly, door slammed shut
- She
- Offers a slot in the next few days.
- You
- Summary after the call.
Quote
- Examples
- Renovation, extension, car charger, painting
- She
- Notes the need and the contact details, and never gives a firm price.
- You
- Summary after the call, with a callback request.
Frequently asked questions
Your questions
Does the caller know they're talking to an AI?
Yes. In her very first sentence, she gives your business name and says she's a virtual assistant. You can change the wording but not remove the announcement: the EU AI Act requires it.
What does she do if there's a smell of gas or a CO alarm?
She asks the caller not to touch any switch or flame, to open the windows and leave the building, then to call 112 or the network operator. She books nothing and alerts you straight away, until you confirm you've received the alert.
Can she give a price or a diagnosis?
No. No diagnosis, no repair advice, no firm price. The only amount she can quote is your call-out fee, if you've entered one. A quote request becomes a callback request, with the need and the contact details.
What if the caller wants to speak to someone?
She doesn't push: she offers a priority callback and takes a message. She does the same if she can't understand the caller after two tries.
How will I be told about a call?
After each call, a summary (reason, urgency, address, contact details, outcome) by text, by e-mail or both, plus the call in the app. Critical and urgent calls go out as soon as the level is known. These messages will start with the line.
Does she speak Dutch, English or German?
On the phone, she'll speak French first. Messages to your customers, quotes and invoices already exist in English, French, Dutch and German.
Trades
For your trade
The typical emergency, the questions and the sums change from one trade to the next.
The other modules
- JobsThe file that links the call, the customer, the appointments, the quotes and the payments.
- Compliant quotes and invoicesA quote in two minutes on your phone, accepted online, then the invoice with no retyping.
- Schedule and routeWho goes where, in what order, with how much driving: each team member has their own colour.
- Signed job sheetThe work done, the parts fitted and the hours, signed with a finger by the customer on your phone.
- Tools for each tradeThe back-of-the-envelope sums, done right: quantities, cable sizes, slopes, outputs, VAT.
- Messages to customers, in their languageConfirmation, reminder the day before, "I'm on my way", quote, invoice, payment reminder, review request.
- Export for the accountantThe month's sales, split by VAT rate, in a file your accountant can use as it is.
Less phone, less paperwork
Create your account, confirm your listing and make your first quote today. You keep your number.