Frequently asked questions

Jobs, customer records, compliant quotes and invoices accepted online, the schedule and route, the signed job sheet, the calculation tools, messages to customers and the export for your accountant. The phone receptionist is waiting for the line to open, which we're preparing with a telecom operator: until then, she takes no calls and no minutes are counted.

Every building professional, alone or in a small team: heating and air conditioning, plumbing, electrical, roofing, joinery, locksmiths, masonry and structural work, finishing trades, well drilling and pumps, and general contractors. You tick one or more trades when you create your account: the starter catalogue, the receptionist's questions and the calculation tools follow.

Yes. Nivelo is built for the phone, with one main action per screen: make a quote on the job, get the job sheet signed, send "I'm on my way", record a payment. On a computer, the same screens get wider for evening work.

Add them as team members: each one has their own colour in the schedule and their own route for the day. Every feature is included in every plan, with no price per user.

Yes. In her very first sentence, she gives your business name and says she's a virtual assistant. You can change the wording but not remove the announcement: the EU AI Act requires it.

She asks the caller not to touch any switch or flame, to open the windows and leave the building, then to call 112 or the network operator. She books nothing and alerts you straight away, until you confirm you've received the alert.

No. No diagnosis, no repair advice, no firm price. The only amount she can quote is your call-out fee, if you've entered one. A quote request becomes a callback request, with the need and the contact details.

She doesn't push: she offers a priority callback and takes a message. She does the same if she can't understand the caller after two tries.

She says so politely and books nothing. The call stays visible in the app.

Yes, in French: boiler, GSM, septante, nonante, mazout, « vous savez venir ? », « à tantôt »… She knows that in Belgium « dîner » means lunch: « après le dîner » means early afternoon. She speaks simply, asks one question at a time and has the name, number, address and postcode confirmed.

On the phone, she'll speak French first. Messages to your customers, quotes and invoices already exist in English, French, Dutch and German.

After each call, a summary (reason, urgency, address, contact details, outcome) by text, by e-mail or both, plus the call in the app. Critical and urgent calls go out as soon as the level is known. These messages will start with the line.

No. If there's danger, she points the caller to 112 or the network operator and alerts you. She replaces neither the emergency services nor your judgement.

Yes: 21, 12, 6 or 0%, line by line, with the breakdown by rate. For renovating a private home more than ten years old, the legal 6% note is printed automatically; it replaces the customer's certificate. The "Which VAT rate" tool helps you decide, for example for a gas or oil boiler, at 21% since 29 July 2025. Choosing the rate is still up to you, or your accountant.

For a VAT-registered customer who declares the VAT themselves (the co-contractor), the invoice shows no VAT and carries the reverse charge note. Under the small business exemption, it carries the exemption note. You choose the scheme on the document; Nivelo writes the note and the right total.

You send them a link by text, WhatsApp or e-mail. They open the quote in their language, tick that they've read it, type their name and accept. The job moves to "accepted" by itself, and the deposit or final invoice is prepared with no retyping.

The invoice shows your IBAN, a structured reference (+++…+++) and a payment QR code. The customer scans it with their banking app: amount and reference are already filled in. Nivelo doesn't read your bank account: you record the payment in one tap, and the amount owed updates.

Yes. For a private customer, the first reminder is free and the compensation is capped, as Book XIX of the Code of Economic Law requires. For a business, the Law of 2 August 2002 provides for late payment interest and a flat €40 compensation. Nivelo prepares the right message, with the right amount.

Since 1 January 2026, invoices between Belgian businesses go through Peppol. Nivelo prepares the UBL file of each invoice, which you upload to your Peppol access point or pass to your accountant. Sending directly via Peppol isn't done yet: we'd rather say so than let you think otherwise.

One CSV file per month with your sales split by VAT rate, and the UBL file of each invoice. Your accountant can use them as they are.

Nivelo puts your appointments for the day in order and estimates the drive between two stops from the postcodes: a straight-line distance adjusted for roads, and an average speed. It's an estimate to spot a gap that's too tight, not a satnav: directions open in Google Maps or Waze.

On site, you note the work done, the parts fitted and the hours. The customer signs with a finger on your phone. The appointment moves to "done", and the invoice fills in with those lines.

The sums for each trade: paint, tiles, slab and concrete, drain slope, cable size and voltage drop, roof area, stairs, heating output, price and margin, which VAT rate. The assumptions are shown and adjustable, and the result becomes a quote line.

From your phone, by text, WhatsApp or e-mail: Nivelo prepares the text in the customer's language (confirmation, reminder the day before, "I'm on my way", quote, invoice, payment reminder, review request) and you send it in one tap. The customer sees your number, not a robot's.

No. You keep your mobile number. When the line opens, you'll turn on conditional call forwarding to Nivelo: when you're busy, don't answer or can't be reached. No hardware, no change of contract.

When you sign up, type your business name: we read your Google Maps listing (address, phone, opening hours, category). Without a listing, your company number is enough: we find the name and registered address in the Crossroads Bank for Enterprises. Nothing is saved until you've confirmed.

We suggest the postcodes within a radius of your address, all ticked. You change the radius or untick a town, and it's done. You can change the area later in the settings.

With the usual mobile codes: **67*number# when you're busy, **61*number# when you don't answer and **62*number# when you can't be reached, "number" being the one Nivelo gives you. These codes can vary between operators.

No audio recording by default. The conversation is transcribed to pass the request on to you: the receptionist says so at the start of the call, and the caller can refuse. They then simply leave a message.

In the European Union: the app and its database are hosted in Paris. Each business only sees its own calls, customers, jobs and invoices.

Our hosting providers don't have a data centre in Belgium. Paris is their nearest region, 264 km from Brussels: your data stays in the European Union and under the GDPR.

90 days: every night, Nivelo deletes the transcript and summary of older calls; the customer, address, reason and appointments stay in the app. Today no calls are taken, so no transcripts exist.

Three plans, every feature in each one: Site at €29 excl. VAT per month, all the management with no receptionist; Pro at €119, with 200 receptionist minutes; Intensive at €249, with 500 minutes. Monthly, no minimum term, no setup fees.

Each receptionist minute beyond the plan costs €0.45 excl. VAT. Only the minutes of calls the receptionist takes count: quotes, invoices and messages are never limited. As long as the line isn't open, no minutes are counted.

14 days free, every feature and 30 receptionist minutes, no card needed. The minutes count from the day the line opens. Online payment for the subscription is coming: nothing is charged without your agreement.

Yes. The subscription is monthly, with no minimum term. If you use the receptionist, turn off call forwarding on your phone, and your calls come straight back to you.